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Event Management

Q: Do I need a Premium plan to send app events to Encharge?

You can send app events to Encharge using the Encharge API, which is available on all plans. If you plan to send events with Segment, you need to upgrade to the Premium plan.

Let your team see every moment of the customer experience clearly. Track, create, and edit the actions that happen in your product. Event management displays all of the events that have been received in your Encharge account.

SaaS companies that use Encharge

The Challenge

Since we launched Encharge, our mission has been to make behavior emails for SaaS companies easy. It's one of the most complex things in the marketing world. It requires a lot of help from developers and technical knowledge that goes beyond the typical forte of marketers (like copywriting, running ads, etc.)

Today, implementing behavior emails is still a complex endeavor that requires a lot of cooperative work between marketers and developers and deep understanding of how events work. We set out to change this.

The solution

Event Management in Encharge

With Event Management, you can visualize and organize all of the events that happen in your product, including Ingest API, JavaScript, Segment.com, and Stripe events (like subscription created, cancelled, trial started, etc.) You can test and see how many times a specific event has been performed, as well as easily work with your developers to implement the right events needed for your behavior emails.

How it works

3 Steps to setting up events & behavior emails in Encharge

Identify the critical user actions

Map the important value moments in your product and create them as events in Event Management.

Send user events to Encharge

Send user events and properties to Encharge via a direct API or get started with plug-and-play integration with Segment.

Trigger automated onboarding emails and user onboarding workflows

Use our drag and drop flow builder to create custom-tailored onboarding processes. Trigger emails when people are most likely to engage with them.

FAQ

How can I connect my app to Encharge to send events?

You can connect your product to Encharge using our Segment.com integration, Ingest API, or JavaScript tracking. Learn more here.

Do you have a Segment.com integration?

You bet! We have a native integration with Segment. You can use Segment events directly in our flows and trigger onboarding and other emails when people perform Segment events.

Do I need a Premium plan to send app events to Encharge?

Yes. Events and Event Management are only available on Premium.

Do you have help docs or courses on using events, Event Management, and setting up behavior emails?

Yes! You can check out our help docs on events and our free course on creating behavior emails for SaaS, which covers how to use event management.

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Meet your new marketing automation platform

Customer messaging tools don’t automate workflows outside your product and marketing automation tools are bad at behavior emails. Encharge is the best of both worlds — a marketing automation platform built specifically for B2B SaaS businesses

“Encharge helped us visually redesign our onboarding flow resulting in a 10% increase in our trial activation rate."

Camille Richon
Founder Payfacile

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