New product: Breezemail.AI - Categorize the emails in your inbox with AI →
📺📗 Behavior Email Marketing for SaaS — FREE Video Course →
Placeholder Forms
Native Forms are live! Convert your website visitors into leads →
New HubSpot Two-Way Sync Integration — The perfect sales and marketing alignment →

How to Identify and Address Key Marketing Pain Points

Did you know that 35% of marketers consider the lack of effective communication between sales and marketing teams their biggest challenge? 28% even struggle with unaligned goals and strategies. 

Every business is different, and hence, the roadblocks differ. Like any other field, marketing professionals encounter challenges. If left unaddressed, they drain resources and hamper overall business growth. 

Eliminating these pain points requires precise identification and targeted resolutions. A dedicated strategy is essential to covering all bases. 

Let’s understand how.

Identifying marketing pain points

While some marketing problems are easily visible, some may go unnoticed in the chaos. Here’s how to identify every granular pain point:  

Analyzing customer feedback

Marketing requires understanding your target customers and creating campaigns that speak to them. Who better to point out these issues than the customers themselves? 

Customer feedback offers a direct view into customer experiences, preferences, and pain points. Besides pointing out product gaps, it’s an invaluable resource for understanding how customers perceive your brand versus how you intend to be perceived. Feedback also uncovers trends that your marketing team may have missed. 

Feedback will be collected from multiple channels to obtain the most comprehensive insights. CSAT, NPS surveys, and email feedback will be used to identify touchpoints that need improvement. 

Image source

Monitor third-party review sites like G2, Capterra, and Trust Radius to filter marketing-related feedback. Has anybody complained about your emails being too frequent and intrusive? What are their opinions about your website resources? Is your app loading slowly?

Use social media monitoring tools and sentiment analysis to capture unfiltered customer opinions. Pay attention to the comments under marketing content to gauge audience response. Do they resonate with your content format? For example, social media feedback may indicate your audience prefers videos over text-based posts. 

Identify common themes and patterns in qualitative feedback by analyzing open-ended responses and grouping similar comments. It creates a repository of frequent gaps in marketing, guiding your next steps. 

Examining marketing and performance data

Evaluate marketing and performance data to measure your marketing effectiveness. You can implement heat mapping to identify customer friction points and drop-offs. This could be due to mismatched messaging between ads and landing pages. It could also indicate issues with marketing material layout or CTA effectiveness and placement. 

If the data shows high exit rates, you can blame confusing navigation, a lack of relevant content, poor user experience, or a slow website. Find out how many people visit your website but drop off without converting. Is it because of lengthy forms or a complicated sign-up process? 

Marketing data can also uncover channels bringing the most traffic, which drains resources. 

Track your campaign performance and measure them against metrics like open rate, engagement rate, unsubscribe rate, click-through rate, traffic by sources, cost per win, etc. The results point out underlying issues in your marketing strategies. 

For example, a low open rate indicates ineffective subject lines, sender reputation, or email frequency. A high unsubscribe rate shows the recipients don’t resonate with your content. Similarly, low engagement on social media campaigns hints your content format or topics don’t align with audience interest. Your posting time or chosen channels may also hamper campaign engagement. 

Conducting competitor analysis

Analyze your competitors’ activities to ensure the utmost visibility through marketing campaigns. This can identify gaps in your promotional approach and industry trends you haven’t used yet. 

Identify your competitors through market research. Search high-volume keywords your audience uses and delve deeper into the brands that appear on top. Use tools like Ahrefs or Semrush to see keywords competitors rank for, their paid search strategies, and backlink profiles.

Image source

Analyzing competitors’ brand positioning will indicate where your marketing efforts could be improved. Check third-party apps and social media interactions to understand their brand identity. 

Monitor direct competitors’ social media activities, engagement in content pages, email marketing frequency, and ad placements. Understand:

  • What content formats bring the most engagement?
  • How extensive is their UGC marketing? 

Benchmark your campaign performance metrics against that of your competitors. Analyze their newsletters and email marketing. Monitor their post and email frequency. 

Engaging with the sales team

The sales team interacts with the customers directly and can help you identify gaps in marketing efforts. Ask them about the common objections they face. Are your campaigns effective enough to alleviate these concerns? 

Sales reps can also pinpoint the key motives behind customers’ purchasing decisions, which helps them align their messaging with those motivations.

Examine cold call recordings and other sales interactions. Note the most common concerns customers express. Host weekly meetings with the sales and marketing team, where they share what they have learned about customer preferences and pain points. Monthly brainstorming sessions with sales teams can also identify unnoticed marketing challenges and unique ways to solve them. 

Common marketing pain points

Identifying marketing challenges unique to your business isn’t a one-day process. In the meantime, here are some common marketing pain points you can tackle:

Poor lead generation

Not generating enough leads? Or is your pipeline full of prospects with lower conversions? This could be tracked down to low website traffic and high bounce rates. Here are some reasons causing it: 

  • A lack of understanding of the target audience results in inaccurate targeting, and the right audience remains unaware of your services. This results in unqualified lead generation. 
  • Your lead magnets aren’t attention-grabbing.
  • Call-to-action buttons are weak, confusing, or misplaced. 
  • Sign-up forms have too many steps.
  • Your website isn’t optimized for different devices or has a slow loading speed.

Low conversion rates

The end goal of any business is profit, and a low conversion rate is a huge and, unfortunately, common roadblock that reduces your ROI. 

Some common reasons for low conversion rates include: 

  • Unoptimized website
  • Complicated checkout or sign-up process
  • Lack of social proof and trust signals like customer testimonials, case studies,  and reviews
  • Ineffective CTAs
  • Inadequate personalization in email marketing
  • Poor ad placements
  • Lack of alignment between marketing and sales interactions

Inadequate brand awareness

Another marketing pain point businesses, especially the new ones, struggle with is a lack of brand awareness. The SaaS industry is already competitive, with hundreds of alternatives available for every tool. So, establishing your identity and spreading brand awareness is quite tricky.

These may be hindering your visibility among the target audience: 

  • Your online presence is prominent
  • Your social media campaigns aren’t generating good engagement 
  • You aren’t promoting your content across multiple channels or marketing it on the wrong ones
  • Your SEO strategies aren’t robust 
  • Email and posting timing and frequency are inaccurate 
  • Inconsistent branding in your marketing materials 
  • Your value proposition lacks clear differentiation

High customer churn

High churn rates can directly impact your bottom line, increase customer acquisition costs, and reduce revenue. Unfortunately, many companies struggle with high customer attrition due to common marketing mistakes that lead to poor customer experiences. Reports show that 64% of customers deflect to competing brands following a poor customer experience.

If you struggle with customer retention, pay attention to: 

  • Poor customer service leads to customer dissatisfaction and, ultimately, user churn. 
  • Your marketing efforts aren’t agile enough to meet evolving customer needs and expectations.  
  • You don’t run a structured and personalized loyalty program to make your customers feel valued. 
  • Your campaigns’ promises don’t align with their real experience with your tools.
  • Your marketing efforts focus solely on acquisition, neglecting the importance of winning brand loyalty through targeted campaigns. 

Addressing marketing pain points

Once you understand the common marketing problems and challenges unique to your business, it’s time to solve them. Your approach has to be targeted and data-driven. 

Sounds overwhelming? It doesn’t have to be. Here are proven strategies to address and solve your marketing pain points: 

Improving lead generation strategies

Start by improving lead generation tactics to enrich the pipeline with qualified leads. This will ensure that your resources are invested in high-quality prospects rather than chasing leads with low conversion chances. 

Use sales intelligence tools to create a list of potential clients. The tool should generate a list of decision-makers with validated contact information. Research the target demographics and activities of your sought-after clients and create buyer personas. 

Then, audit your content to see gaps in alignment with user expectations. Edit it to meet current user needs with up-to-date information and solutions to specific challenges. Add voice transcripts to make content accessible to a broader audience. 

Run thorough keyword research and optimize existing content. Optimize on-page SEO by naturally adding keywords in titles, headings, meta descriptions, and image alt tags. 

You should also optimize your content for featured snippets. This way, your blogs and resources will feature in search engines, leading to more clicks and higher website traffic. Add visuals to your content to improve customer engagement and improve SEO. 

Work on your lead magnets to ensure they add value to the audience’s lives. It should compel them to submit their contact information. Create personalized guides, in-depth reports, e-books, industry insights, case studies, templates, and checklists. Optimize CTA messaging and button placements. Run A/B tests to see which variation works best for the audience. 

For example, Inuit sends emails with straightforward CTAs directing to attention-grabbing lead magnets. 

The lead magnets are personalized enough to encourage CTA clicks. 

The brand also adds case studies and reports to hook the audience’s attention. 

Use marketing automation tools to improve open rates and click-through rates. This will deliver timely results, be measurable, and have a lasting impact. 

For example, Encharge offers industry-best marketing automation where you can personalize emails with visual builders and set up email flows for streamlined and personalized marketing. 

Enhancing conversion rate optimization (CRO)

Set specific conversion goals aligned with your short—and long-term business objectives. These could include generating leads, improving sales, or increasing upselling and cross-selling. Having clear goals will keep your marketing efforts directed toward a common cause. 

Simplify your UX, so it’s intuitive and comprehensive.  The flow should guide visitors through the conversion process smoothly without going through complicated steps. 

Use a responsive web design to fit different screens perfectly. Optimize visuals to enhance loading speed

For example, Notion’s website has a responsive design. 

Whether you view it from a desktop or mobile, the crucial buttons, navigation options, and visuals are visible clearly. 

Design landing pages with different element placements and run A/B tests and beta tests to choose the best-performing option. Reduce the number of fields in your sign-up forms. Add automated verification and Google sign-ups for improved ease. Finally, testimonials should be added to establish trust and nudge conversion. 

Boosting brand awareness

Use social media to reach your target audience. Create on-brand infographics and videos showcasing your product features. Promote testimonials, blogs, and case studies on your profiles. Prioritize networking on LinkedIn and post valuable resources, event pictures, and product demos to spread awareness among targeted B2B clients. 

For example, Sprout Social built a thriving LinkedIn community through regular and valuable posts, videos, and live sessions. Their captions are brief and skimmable, ideal for their busy professional audience. 

Partner with relevant social media creators to maximize reach. Ensure the influencer has an organic following and a history of successful campaigns. 

For example, Canva partnered with venture capitalist, marketing genius, and author Guy Kawasaki.

T-shirt marketing can also act as a walking advertisement, optimize your social media campaign’s impact, and improve brand awareness. So, distribute branded T-shirts at events and ask your influencers to wear them in their content. 

Reducing customer churn

Improve customer support mechanisms to ensure exceptional customer experience and win loyalty. Add chatbots to your website and social media handles so customers get prompt resolutions. Hire a 24/7 support team to offer round-the-clock assistance. 

Implement a loyalty program to make customers feel valued, incentivize their association with your brand, and reduce churn. You can offer points for every sign-up and upgrade and let the users redeem them for their next purchase. 

For example, Uber’s loyalty program awards points for every ride or food order. 

Conclusion

Marketing is a creative process. You can’t expect to follow a specific recipe to ensure desirable business outcomes. But, you can keep track and take prompt action to resolve gaps and flaws in your strategies. 

We cannot emphasize the importance of customer feedback enough. So, collect and analyze customer responses, opinions, and sentiments regularly. Involve your sales team in campaign planning. Run competitor analysis to learn from their mistakes and successes. Measure sales and campaign performance and iterate accordingly to match customer expectations. 

Finally, campaigns should be created to focus on customer retention and acquisition. Engage users with engaging social media and email content and refine your existing blogs and resources.

4.8/5 from 228 reviews
4.9/5 from 158 reviews
4.9/5 from 155 reviews
4.91/5 from 154 reviews

Meet your new marketing automation platform

Customer messaging tools don’t automate workflows outside your product and marketing automation tools are bad at behavior emails. Encharge is the best of both worlds — a marketing automation platform built specifically for B2B SaaS businesses

“Encharge helped us visually redesign our onboarding flow resulting in a 10% increase in our trial activation rate."

camille-photo
Camille Richon
Founder Payfacile
See why Encharge is different
Use Cases
Marketing automation
Create user journeys that convert, onboard, and retain customers.
Lead nurturing
Nurture email leads into trial users and customers.
User onboarding
Boost product activation and guide your users to value faster
Trial conversion
Smart marketing automation and behavior-based emails to double your trial conversion.
Success Stories
Landbot automates the onboarding for 80,000+ users while saving 320 hours/month
Confect transitioned to Product-Led Growth and increased user engagement by 28%
Samdock reduced the cost and time spent on acquiring a new customer by 77% with Encharge
Flow builder
Create remarkable user journeys with a robust and easy to use visual flow builder.
Broadcasts
Send targeted one-off newsletters to your audience or a segment of people.
Behavior emails
Send targeted emails when people do or don’t do something in your app.
js-console
Event management
Track, create, and edit the actions that happen in your product
User segments
Create user segments with the market’s leading segmentation for SaaS.
User profiles
See the people behind the actions and access the full view of your customer data.
Email personalization
Get your users to act with highly-personalized emails.
Email editor
Design beautiful mobile-ready emails without any HTML skills.
A/B tests
Drive email engagement with A/B tests for your Broadcasts and your Flows.
Lead scoring
Identify interested users and best-fit customers and proactively reach out to them.
Website tracking
Track page visits and form submissions on your website in real-time.
document
Forms
Build and implement native forms on your website with just a few clicks.
verified
Free email verification
Free email verification for all your contacts in Encharge, on all plans.
Transactional emails
Send emails like password reset, payment receipt, single sign-on link from your app.
building
Company profiles
Nurture, onboard, and convert whole teams with account-based marketing
block
Custom objects
Store and customize all your data the way you use it right inside of Encharge
Facebook Logo
Facebook
HubSpot Logo
HubSpot
Calendly Logo
Calendly
Typeform Logo
Typeform
Slack Logo
Slack
Intercom Logo
Intercom
Mailchimp Logo
Mailchimp
Salesforce Logo
Salesforce
Zapier Logo
Zapier
Pabbly Logo
Pabbly
Integrately Logo
Integrately
Stripe Logo
Stripe
Chargebee Logo
Chargebee
Chargify Logo
Chargify
Recurly Logo
Recurly
Paddle Logo
Paddle
Twilio Logo
Twilio SMS
Webhooks Logo
Webhooks
Segment Logo
Segment
API Logo
API
Google Analytics Logo
Google Analytics
SyncSpider logo
SyncSpider
KonnectzIT logo
KonnectzIT
ThriveCart Logo
ThriveCart
ThriveCart Logo
SureTriggers
+38
More
Blog
In-depth guides, and practical tips for first-timers, marketing experts, and everyone in between.
player-19
Academy
In-depth video courses on behavior emails, email marketing, and more.
Knowledge base
Learn how to use Encharge.
window-dev
Developer Docs
Tools for developers.
thumb-up
Feature Requests
Request new product features.
Product Updates
Latest Encharge updates and news.
crown
Premium Services
Our experts, your project. Get your flows built for as low as $350/month.
b-check
Encharge Experts
Get help from trusted Encharge consultants and service providers.
books
Resource Library
Get access to all of our eBooks, webinars, blueprints, cheatsheets, and more.
logo-facebook
Facebook Group
A community for all things Encharge-related.
artificial-brain
Generate Subject Lines with AI
Create unique subject lines with the only free AI email subject line generator based on GPT3.
Affiliate Program
Earn up to 30% recurring commission referring customers to Encharge.