When you’re announcing an acquisition, a clear and timely email can help keep your customers informed, calm, and even excited about what’s next.
The best acquisition emails skip the corporate fluff. They explain what’s changing (and what’s not), why it’s a win for the user, and how you’re making the transition smooth.
Research shows that most mergers and acquisitions fail because of poor communication and cultural mismatch — making your announcement email even more critical.
In this post, you’ll find 18 SaaS acquisition email examples — a mix of real emails from SaaS companies and ready-to-use templates. Use them to communicate big changes without losing trust.
Let’s get into it.
Contents
What is a SaaS Acquisition Email?
A SaaS acquisition email is a message you send to let users, customers, or subscribers know that your company has been acquired or has acquired another company.
These emails are about transparency and excitement. They explain what’s changing (or staying the same), what users can expect next, and why the acquisition is a good thing for them. Whether you’re sharing a big win or calming nerves, the goal is to communicate clearly, keep trust, and set the right tone for the future.
Handled well, acquisition emails turn a potentially sensitive moment into a positive one.
Why Send Acquisition Emails for Your SaaS?
The #1 reason to send acquisition emails is to keep users informed and maintain their trust during a major company change.
People want to know how the news affects them—and they don’t want to hear it secondhand.
1. Maintain trust and transparency
When companies change hands, users can feel nervous. A clear email shows that you’re upfront, responsible, and committed to keeping them in the loop.
This helps reduce confusion and potential churn.
2. Communicate benefits and opportunities
Acquisitions can unlock new resources, features, or growth opportunities. Your email is a chance to highlight why this change is good news—not just for the company, but for your users.
Framing matters here.
3. Keep control of the story
If you don’t tell your users what’s happening, the internet will. Sending a thoughtful acquisition email lets you own the message and shape how people perceive the change.
When Should You Send Acquisition Emails?
You should send acquisition emails as soon as the deal is public and official—ideally on the same day as the press release or announcement.
This shows you respect your users and value their trust.
1. Right after the official announcement
Don’t wait days to inform your audience. Once the acquisition is public, your users should hear directly from you.
2. Before major product or service changes roll out
If the acquisition will impact pricing, plans, features, or support, prepare users in advance. Give them time to understand what’s coming and what actions they may need to take.
3. When celebrating growth milestones
Even if nothing changes immediately, a positive, celebratory email helps position the news as a win. It’s a chance to bring users along for the ride and make them feel part of the journey.
Listed: Top 18 SaaS Acquisition Email Examples
1. Cron × Notion – Announcing the acquisition and vision
This email from Cron announces its acquisition by Notion, sharing the story of how the founders connected and aligned on a shared vision. The message reassures users that Cron will continue as a separate app and explains how the partnership will benefit them. It balances transparency with excitement and focuses on the value for the user.
Why it works: It’s transparent, personal, and sets clear expectations. Users feel included in the journey without fearing big changes.
2. Beefree – Acquiring Really Good Emails
Beefree’s acquisition email is playful and personal. It celebrates the union of two creative communities, shares the backstory, and details how the acquisition benefits users. With personal touches and a vibrant tone, the email makes the reader feel part of something exciting and meaningful.
Why it works: It’s upbeat and community-driven, making the announcement feel like a celebration, not just a transaction.
3. Figma – Joining forces with Adobe
Figma’s email explains the acquisition by Adobe, highlighting their growth story, the mission they’re on, and what the future holds. It taps into the power of storytelling — a proven way to build trust and connection — to address potential user concerns about autonomy and pricing while reinforcing their commitment to the community. The email is heartfelt and detailed, making readers feel like insiders.
Why it works: It calms worries early, shows empathy, and communicates big news with a personal, mission-driven tone.
4. Mailchimp – Joining Intuit
Mailchimp’s email reflects on its history and explains how joining Intuit fits into their mission to help small businesses grow. It speaks directly to customers, sharing both the emotional side of the journey and practical next steps. The message promises continuity and new benefits, aiming to excite users rather than alarm them.
Why it works: It’s nostalgic yet forward-looking, humanizing the announcement and reassuring customers they’re still the priority.
5. Template: Acquisition Announcement – Calm reassurance
This type of email is meant to break the news without setting off alarms. It calmly explains what’s happening, reassures users about what’s staying the same, and gently teases improvements. The goal is to reduce fear, boost confidence, and help people feel like this change is for their benefit, not just the company’s.
Hey {firstName},
We’re excited to share that {productName} is joining {acquirerName}! This partnership means new resources, better features, and more value for you.
The best part? Your experience stays the same — same team, same product you love.
If you want to learn more, check out the details 👉 {ctaLink}
Thanks for being part of this journey!
– {yourName}
Subject line suggestions:
- Big news: We’re joining {acquirerName}
- Exciting update from {productName}
- We’re growing! Here’s what’s next
- Same product, new chapter
- You’re the reason for this big step 💛
Why it works: It’s clear, kind, and calming — giving customers confidence without overwhelming them.
6. Template: Founder’s Letter – Emotional reflection
This email feels deeply personal and usually comes straight from the founder’s voice. It’s less about corporate details and more about why the founder made this decision, what it means for the mission, and why the community matters. Done well, it turns an announcement into a meaningful moment that strengthens trust.
Hey {firstName},
I wanted to share some big news with you personally: {productName} is joining {acquirerName}.
We started this journey with one goal — to help you {solveProblem}, and your support got us here. This next chapter lets us grow faster and serve you even better.
We’re grateful to have you with us. Here’s a look at what’s ahead 👉 {ctaLink}
Thank you for believing in us.
– {yourName}, Founder
Subject line suggestions:
- From our founder: Big news 💬
- Thank you for making this possible
- We’re taking the next step, together
- A new chapter for {productName}
- Founder’s note: Here’s what’s next
Why it works: It humanizes the announcement, builds trust, and acknowledges the user’s role in the journey.
7. Template: What’s Changing, What’s Not – Transparent update
People want to know: will this change affect me? This email template sets the record straight in a clear, no-drama way. It lists what’s staying the same, what’s getting better, and gives readers confidence that they’re in good hands. It’s a great choice if you want to lead with transparency and avoid confusion.
Hey {firstName},
We’ve got some exciting news: {productName} is now part of {acquirerName}!
Here’s what’s staying the same:
✅ Your account and data stay secure
✅ Our team keeps building the product you love
And here’s what’s new:
🌟 Faster updates
🌟 More resources
🌟 Fresh features on the way
Want to dive deeper? 👉 {ctaLink}
Thanks for being part of this ride.
– {yourName}
Subject line suggestions:
- What’s next: Our exciting update
- Here’s what’s changing — and what’s not
- Meet the new {productName}
- We’ve got news! Here’s the lowdown
- Big update, same mission
Why it works: It’s straightforward and confidence-building, helping users feel informed and secure.
8. Template: Product-Focused Update – Highlight improvements
This email focuses entirely on the upside for users. Instead of talking about company structures or legal deals, it hones in on why the product will get better — faster updates, more features, better support. It’s a great choice when you want to keep the user experience at the center of the announcement.
Hey {firstName},
We’re thrilled to announce that {productName} has joined {acquirerName}! This means more horsepower behind the product you already love.
Here’s what’s coming:
✨ New features
✨ Better performance
✨ More ways to help you {userGoal}
We can’t wait for you to experience what’s next 👉 {ctaLink}
Thank you for being part of this!
– {yourName}
Subject line suggestions:
- It’s official: We’re joining {acquirerName}
- Unlocking what’s next for {productName}
- Big news for your favorite tool
- More power, same product
- Here’s why we’re excited
Why it works: It keeps the focus on value for the user, making the acquisition feel like a win.
9. Template: Community-Focused Announcement – Celebrate together
This email is all about bringing the community into the celebration. It makes readers feel like this is their win too, and it invites them to be part of the excitement. By focusing on community pride, this email can strengthen loyalty and turn your users into champions who help spread the news.
Hey {firstName},
We have some huge news: {productName} is now part of {acquirerName} — and we couldn’t have done it without you.
This is a win for our entire community. Together, we’re building something stronger and more impactful.
We’d love to hear your thoughts 👉 {ctaLink}
Thanks for being part of the {productName} family 💛
– {yourName}
Subject line suggestions:
- We have news! 🎉
- Big news, bigger thanks
- Our next chapter, together
- You made this possible
- Join us on this journey
Why it works: It taps into community pride and invites users to be part of the story.
10. Template: Customer FAQ Email – Answering concerns
Acquisition announcements often create a mix of excitement and nervous questions for your customers. This email is designed to proactively address those concerns before they pile up in support tickets or social threads. By sending an FAQ-style email, you show users that you’re transparent, thoughtful, and ready to help them through the transition. It’s also a smart way to highlight what’s staying the same, what’s improving, and what they can expect next — reducing confusion and building trust.
Hey {firstName},
We know you might have questions about {productName} joining {acquirerName} — so we’ve put together a quick FAQ to keep you in the loop.
👉 What’s changing? You’ll get access to more features, but your account stays the same.
👉 Who’s behind the scenes? Our same awesome team, now with more support.
👉 What’s next? Faster updates and even better service.
Check out the full FAQ here 👉 {ctaLink}
Thanks for being part of the ride!
– {yourName}
Subject line suggestions:
- We’ve got answers for you
- Everything you need to know
- FAQ: What this change means
- Your top questions, answered
- We’re here for your questions
Why it works: It proactively calms worries, builds trust, and shows you care about keeping users informed.
11. Template: Big Thank You Email – Celebrate customers
Gratitude is powerful, especially during major company changes. This email focuses solely on thanking customers for their loyalty, support, and role in helping the company grow. Instead of treating the acquisition as just a business move, this message turns it into a shared win. It helps users feel like they were part of the success story and keeps the relationship strong during a potentially uncertain moment.
Hey {firstName},
We have some huge news: {productName} is joining {acquirerName}!
This moment is only possible because of you — your trust, feedback, and support have shaped every step of this journey.
We can’t wait to bring you even more value in this next chapter. You’re at the heart of what we do, and we’re so grateful you’re with us.
More soon 👉 {ctaLink}
– {yourName}
Subject line suggestions:
- Thank you for being part of this 💛
- This is your win, too
- We did this together
- So grateful for you
- Thank you for believing in us
Why it works: It puts emotion first and strengthens the customer relationship during a big change.
12. Template: Partner Announcement – B2B focus
For B2B SaaS companies, partners and resellers are critical stakeholders in any acquisition. This email keeps them informed, reassured, and excited about new joint opportunities. It explains why the acquisition strengthens the relationship and highlights upcoming benefits, while also inviting follow-up conversations to strengthen trust and alignment.
Hey {firstName},
We’re thrilled to share that {productName} is joining {acquirerName}!
What this means for you:
✅ More resources and stability
✅ Access to new solutions
✅ A shared commitment to helping you succeed
We value our partnership and are excited for what’s ahead. Let’s connect soon to talk about how we can help you reach your goals 👉 {ctaLink}
Thank you for your trust!
– {yourName}
Subject line suggestions:
- Big news for our partners
- Exciting update for you
- A stronger partnership ahead
- Here’s what’s next for us
- Let’s keep growing together
Why it works: It speaks directly to B2B concerns, showing growth without losing personal connection.
13. Template: Internal Team Announcement – Align your team
Before making a public splash, you need your internal team aligned, informed, and excited. This email is meant to rally your employees and keep them motivated through change. It provides clarity on why the acquisition is happening, what’s ahead, and how they can contribute to the next phase of growth — all while reassuring them that their work and culture still matter.
Hey team,
I’m excited to share that {productName} will be joining forces with {acquirerName}!
Here’s what you need to know:
👉 Our mission stays the same.
👉 We’ll have more resources to do great work.
👉 There’s a lot to be excited about — and we’ll share updates as we go.
If you have any questions, I’m here for you. Let’s keep building something incredible!
– {yourName}
Subject line suggestions:
- Big team update 🚀
- Let’s talk about what’s next
- Big news: We’re joining {acquirerName}
- Here’s what’s ahead for us
- Excited for this next chapter
Why it works: It keeps the team informed and excited, helping everyone stay aligned and motivated.
14. Template: Media Announcement – Public-facing
When you need to reach media outlets, influencers, or the general public, this email balances clarity and buzz. It explains the acquisition in simple, headline-worthy language while focusing on the bigger industry story. It’s crafted to grab attention, share the excitement, and invite coverage or amplification without overwhelming readers with too much technical detail.
Hi {firstName},
We’re thrilled to announce that {productName} has joined {acquirerName}!
This move combines {productStrength} with {acquirerStrength}, unlocking new innovation and expanding our mission to help {userType} {achieveGoal}.
We’d love for you to check out the full story and help us spread the word 👉 {ctaLink}
Thanks for your continued support!
– {yourName}
Subject line suggestions:
- Breaking news: {productName} joins {acquirerName}
- Big announcement from our team
- Big moves ahead 🚀
- The future just got brighter
- Help us share the news 🎉
Why it works: It’s media-friendly, punchy, and crafted to spread excitement quickly.
15. Template: Product Roadmap Teaser – Build anticipation
This email focuses on building curiosity and anticipation. Rather than just announcing the deal, it gives users a sneak peek into the exciting changes and upgrades they can expect post-acquisition. It’s an opportunity to show progress, reinforce your product vision, and get people eager for what’s next.
Hey {firstName},
With {productName} joining {acquirerName}, we’re about to level up — and we wanted you to be the first to know!
We’re working on:
✨ New integrations
✨ Speedier updates
✨ Powerful new features
Stay tuned — you won’t want to miss what’s ahead 👉 {ctaLink}
Thank you for your support!
– {yourName}
Subject line suggestions:
- Big things ahead 🚀
- Sneak peek: What’s next
- The future just got exciting
- What we’re building next
- Can’t wait to show you this
Why it works: It builds curiosity and keeps users excited and engaged after the big announcement.
16. Template: Customer Story Highlight – Bring it to life
Instead of focusing only on company-level change, this email zooms in on individual customer wins. By highlighting a customer story, you make the acquisition feel personal, relatable, and inspiring. It’s a way to remind readers that all these big moves ultimately serve the people who use your product every day.
Hey {firstName},
Big news: {productName} is joining {acquirerName}!
We wanted to spotlight one of our favorite customer stories — {customerName}, who used {productName} to {achieveGoal}.
With this next chapter, we can help even more people do the same. Thank you for inspiring us every day.
Check out what’s next 👉 {ctaLink}
– {yourName}
Subject line suggestions:
- You inspire us 💛
- Your story matters
- Why we’re excited about this change
- Customers like you made this happen
- Let’s keep building together
Why it works: It puts customers at the center and shows real-world impact, not just corporate news.
17. Template: Video Announcement – Make it visual
Sometimes words aren’t enough — that’s where a video comes in. This email template uses video to break down the acquisition news in a more personal, engaging, and visual way. It’s perfect for showing the team behind the brand, explaining the “why” with heart, and making users feel part of the journey.
Hey {firstName},
We’ve got something exciting to share — and we made you a video to explain it!
{productName} is joining {acquirerName}, and we couldn’t be more thrilled. Watch this quick video to hear the story 👉 {ctaLink}
We can’t wait to start this next chapter with you.
– {yourName}
Subject line suggestions:
- Watch this 🎥 Big news inside
- We made you a video
- Big announcement — watch now
- Our next chapter, explained
- Video update: Big news
Why it works: A video makes it feel personal and engaging, helping complex news land smoothly.
18. Template: Feedback Invitation – Invite conversation
This email flips the script by inviting users to share their thoughts. It’s a smart way to show you care about their opinions, gather useful insights, and maintain trust during a time of change. By opening the door for feedback, you transform a one-way announcement into a two-way relationship.
Hey {firstName},
We’re excited to announce that {productName} has joined {acquirerName}!
Your voice matters to us — and we’d love to hear what you think. What are you excited about? Any questions?
Drop us your thoughts here 👉 {ctaLink}
Thanks for being part of this amazing community!
– {yourName}
Subject line suggestions:
- Share your thoughts 💬
- We want your feedback
- Tell us what you think
- Join the conversation
- Let’s hear from you
Why it works: It makes users feel valued and heard, building stronger trust through change.
How to Improve Your SaaS Acquisition Emails
Answer: A good acquisition email keeps users informed, reassures them about what’s next, and focuses on the benefits — not just the corporate deal. It’s about keeping trust and showing how this change helps them.
- Lead with the big news in a clear, calm way
- Explain what’s changing (and what’s not changing)
- Highlight benefits users can expect from the acquisition
- Reassure them about account access, pricing, or data
- Share a timeline or next steps if needed
- Keep the tone positive, human, and transparent
When done right, acquisition emails turn “Oh no” moments into “This could be good” moments. Stay clear, honest, and focused on the user experience.
An acquisition email can keep or lose trust
→ Encharge helps you get it right, automatically.
Acquisition emails aren’t just about sharing news — they’re about keeping customers confident in what’s next. Encharge lets you send timely, personalized updates that build trust and guide users through the change.
- Trigger acquisition emails by plan, segment, or engagement level
- Personalize the message for users, partners, or stakeholders
- Build follow-up flows for FAQs, offers, or onboarding changes
- Connects email, CRM, and product data — all in one place
- Trusted by 1,000+ SaaS teams to handle sensitive moments smoothly
Handled well, an acquisition is a growth moment — not a churn risk. Encharge helps you communicate with clarity and care.
FAQ for SaaS acquisition email examples
1. How do you communicate a SaaS acquisition to customers?
To communicate a SaaS acquisition, send a clear and timely email that explains what’s happening, why it’s happening, and how it affects the user. Focus on transparency, benefits, and next steps, and avoid corporate fluff. With Encharge, you can automate and personalize these announcements for different user segments.
How to communicate it:
- Draft a short, honest announcement email.
- Highlight how the change benefits or affects users.
- Use Encharge to send segmented, personalized updates.
2. How do you reassure customers after a SaaS acquisition?
To reassure customers, be transparent about the changes, highlight the benefits, and provide clear next steps. Avoid vague or corporate language—be human and direct. With Encharge, you can send follow-ups to check in with users and answer their concerns.
How to reassure customers:
- Address common worries up front (pricing, support, features).
- Share positive outcomes (more resources, better service).
- Use Encharge to automate follow-ups or surveys.
3. What should I include in an acquisition announcement email?
An acquisition announcement email should cover the key facts: who’s involved, why it’s happening, and what changes (if any) are coming for users. Keep it short and clear. With Encharge, you can customize the email to fit different user segments or plans.
What to include:
- A brief explanation of the acquisition.
- How it impacts (or improves) the user experience.
- A link to a help center, blog post, or FAQ page.
4. Can acquisition emails help with customer retention?
Yes—well-written acquisition emails can actually strengthen customer trust if handled right. Being proactive, transparent, and user-focused helps reduce confusion or churn. With Encharge, you can monitor engagement and follow up with at-risk users.
How to improve retention:
- Announce the change early and clearly.
- Highlight improvements or benefits for the user.
- Use Encharge to track email performance and send support follow-ups.
5. Should I send acquisition emails to all users?
Yes—you should notify all active users, but tailor the message if needed for different groups (like free vs. paid plans or enterprise clients). Encharge makes it easy to segment your list and deliver the right message to the right audience.
How to handle audience segmentation:
- Divide users by plan, location, or usage.
- Write variations of the email if necessary.
- Send targeted campaigns using Encharge automation.
