Customer Enablement for SaaS: Tips and Best Practices for Success
You buy a bookshelf from IKEA, open the box, and find screws, planks, and a wrench but no instructions. And
ZEWS is a marketing agency based in Costa Rica with branches in Atlanta (US) and Chiriqui (Panama). The company was established in 2002 by Fabián Vargas. Focused on SEO, the agency now boasts hundreds of clients and more than 200 live projects.
As ZEWS grew and attracted more clients, the agency needed a faster and easier platform to create and edit automations. When you work on dozens of projects, you need to implement changes to the marketing automation strategy fast. Conversely, you are at risk of losing time and money and making your clients unhappy and hesitant about your ability to deliver on time.
Before Encharge, Fabián and the team used almost every email marketing and marketing automation tool under the sun. They have used Autopilot, then moved to GetResponse, then Sendinblue, then Drip. Today, they use Encharge.
ZEWS needed a marketing automation platform that works with the speed of thought and doesn’t punish you for growing your clients’ contact lists. All that, without compromising any advanced features. That’s how they found Encharge — the most intuitive marketing automation platform for marketing and web design agencies.
When asked why Encharge is so much easier to use, Fabian dived deeper and shared more about the Encharge user experience.
Apart from using Encharge for their clients, ZEWS uses the platform to focus on their agency:
Lastly, we asked Fabián about the top 3 reasons he chose Encharge over all of the other big players in the field like Drip, GetResponse, and Autopilot. He responded with:
Now Fabián and his team can save dozens of hours per month and scale their agency much faster.
Not only that, but Encharge helps them attract more clients and improve the overall bottom line of the agency:
Want to get the same results for your agency? Make sure to try Encharge for free today.
Further reading: The Last Guide to Marketing Automation for Agencies You’ll Need
“I can assure you that Encharge is like having two full-time interns. This makes me focus 100% on analyzing the data and growing the marketing area much faster.”
Xavier Ribas
Marketing Operations Analyst
“I can assure you that Encharge is like having two full-time interns. This makes me focus 100% on analyzing the data and growing the marketing area much faster.”
Xavier Ribas
Marketing Operations Analyst
Xavier Ribas
Marketing Operations Analyst
“We have increased the number of users that are active on Confect for the first three days by 28% when we started using behavior-based emails in Encharge.”
Gints Gailis
Head of Marketing Operations
“We have increased the number of users that are active on Confect for the first three days by 28% when we started using behavior-based emails in Encharge.”
Gints Gailis
Head of Marketing Operations at Confect
Gints Gailis
Head of Marketing Operations
"Encharge was the only tool specialized in SaaS companies that provides advanced workflows and deep integration with HubSpot.”
Mike Decker
Founder, The Advisor Suite
Josh Parten
Sales & Marketing Ops Manager
“We were spending around 3-5 hours in sales and another 2-4 hours in customer success to acquire each new customer. Now we need less than an hour in sales and another hour in customer success.“
Dennis Sturm
Marketing Manager Samdock
“We were spending around 3-5 hours in sales and another 2-4 hours in customer success to acquire each new customer. Now we need less than an hour in sales and another hour in customer success. “
Dennis Sturm
Marketing Manager Samdock
Dennis Sturm
Marketing Manager Samdock
“In Encharge, you can do everything in minutes compared to hours in the code. Any one of us can do it, even the people with no coding experience or understanding of such environments.”
Maria Laaksonen
Customer Success Engineer
“In Encharge, you can do everything in minutes compared to hours in the code. Any one of us can do it, even the people with no coding experience or understanding of such environments.”
Maria Laaksonen
Customer Success Engineer
Maria Laaksonen
Customer Success Engineer
"Switching to Encharge was a total relief!! Things that used to be hours to create now can be done in minutes. Really! It’s a great time saver."
Fabián Vargas
CEO and founder ZEWS agency
Fabián Vargas,
CEO and founder of ZEWS
“On average, our clients save a minimum of 4h/month in leads follow-up, thanks to Encharge.”
Mehdi Taleb
CEO and Founder at EverFruit Digital
“On average, our clients save a minimum of 4h/month in leads follow-up, thanks to Encharge.”
Fabián Vargas
CEO and founder ZEWS agency
Mehdi Taleb
CEO and Founder at EverFruit Digital
You buy a bookshelf from IKEA, open the box, and find screws, planks, and a wrench but no instructions. And